FAQS

1、Order & Shipping
How long does it take to process my order?
All orders are processed within 1–3 business days. You will receive a notification once your order has been dispatched.

2、What are your shipping times?
Our standard international shipping typically takes 7–15 business days. Please note that delivery times may vary slightly depending on your local customs processing.

3、Do you offer free shipping?
Yes! We are happy to provide Free Worldwide Shipping on all orders, with no minimum purchase required.

4、Payments & Security
What payment methods do you accept?
We accept major credit cards and secure online payment methods. All transactions are encrypted to ensure your data remains safe.

5、Will I be charged customs or import duties?
While we offer free shipping, customers are responsible for any local customs fees or import taxes that may apply in their specific country.

6、Returns & Refunds
What is your return policy?
We offer a 30-day return window. If you are not satisfied with your purchase, you can contact us within 30 days of receiving your item to initiate a return.

7、How long does it take to get a refund?
Once we receive and inspect your returned item, we will process your refund within 7 business days. The credit will be applied to your original payment method.

8、Product Support
Are your headsets and controllers compatible with all platforms?
Most of our gear is designed for multi-platform use (PC, Consoles, Mobile). Please check the specific product description for compatibility details.

9、How can I contact customer support?
We are here to help! Please reach out to us via email at service@tpgaminggear.us for any questions regarding your order or our products.