Refund and Returns Policy

Thank you for shopping at Tpgaminggear. We want to ensure you are satisfied with your new gaming peripherals. If you are not completely happy with your purchase, we are here to help.

  1. Return Window
    You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging.
  2. Return Process
    To initiate a return, please contact our support team at service@tpgaminggear.us with your order number and the reason for the return.

Once your return is authorized, we will provide you with instructions on where to send your package.

Please note that customers are responsible for paying the return shipping costs unless the item arrived damaged or defective.

  1. Damaged or Incorrect Items
    Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.
  2. Refunds
    Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Processing Time: If approved, your refund will be processed automatically to your original payment method within 7 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

  1. Non-Returnable Items
    Certain items cannot be returned, such as:

Items not in their original condition or missing parts for reasons not due to our error.

Items returned more than 30 days after delivery.

  1. Contact Us
    For any questions regarding our return and refund process, please reach out to:
    Email: service@tpgaminggear.us
    Website: www.tpgaminggear.us
    Address: Room 602, Building 6,Nangang No. 2 Industrial Park, No.1026 Songbai Road, Yangguang Community, Xili Subdistrict,Nanshan District, Shenzhen